Privacy Policy Commitment

Your personal data security and transparency are our priorities

About This Privacy Policy

We are committed to protecting your privacy according to the Protection of Personal Information Act (POPIA) and relevant regulations in South Africa. This policy explains how Solarivaxeno collects, uses, and safeguards your information when you use our services.

Please read this policy thoroughly to understand our practices regarding your data, the types of information collected, your choices, and your rights under local law. By continuing to use the site, you agree to these terms.

Information We Collect

We collect personal and usage data directly from you and automatically through our systems for service provision and improvement. Data is managed securely and is not shared for unrelated purposes.

Data You Provide Directly

  • • Contact details given for support or account creation
  • • Feedback and queries submitted through user forms
  • • Preferences set for account personalization
  • • Personal details provided for service access
  • • Any correspondence sent to our customer service

Data Collected Automatically

  • • IP address and browser characteristics
  • • Site visits and navigation actions
  • • Device information automatically shared
  • • Cookies or tracking technologies used
  • • Service usage and system logs

How We Use Information

We use your information to deliver, maintain, and improve Solarivaxeno’s services. All data usage is compliant with South African privacy laws and limited to necessary purposes only.

  • • Service delivery based on your user profile
  • • Security monitoring and fraud prevention
  • • Customer support and communication
  • • Performance and feature improvement
  • • Regulatory compliance adherence
  • • Record keeping for accountability
  • • Personalized content and notifications

Data Protection: Your trust is essential. We employ strong safeguards such as encryption, physical security, and access controls to ensure your information remains confidential and protected.

Information Sharing and Disclosure

Your information is not sold to third parties. Data is only shared with trusted partners when necessary for service provision or legal compliance, under strict privacy agreements.

Third-Party Service Providers

We may use vetted service providers for hosting, analytics, or communications who follow similarly robust data protection requirements.

Legal Obligations

We may disclose data if required by law, court order, or regulatory authority, always balancing your privacy rights.

Anonymous Analytics Data

We use de-identified, aggregated data for analytics purposes to improve services without revealing individual identities.

Your Rights and Choices

You have the right to access, correct, or request deletion of your data as outlined below, and may withdraw consent for processing within permitted limits.

  • • Request a copy of your personal information stored
  • • Ask us to correct any inaccuracies found
  • • Request deletion of your data where allowed
  • • Request transfer of your data to another provider
  • • Object to certain types of data processing
  • • Request processing limitation in specific scenarios

For any rights requests, questions, or concerns about your privacy, kindly contact our Data Protection Officer using the details at the end of this policy. We respond promptly.

Security Practices

We follow best security practices, regularly update protections, and restrict access to personal data only to authorized staff and service providers.

Technical Safeguards

  • • Data encryption in storage and transit
  • • Use of secure server infrastructure
  • • Frequent vulnerability and security reviews
  • • Multi-factor authentication for key systems

Organizational Safeguards

  • • Ongoing privacy training for employees
  • • Clear access policies and role assignment
  • • Strict vendor contract management
  • • Immediate breach response protocols

Data Retention

Personal information is retained only as long as necessary for the purposes described or as required by law, after which it is safely deleted or anonymized.

  • • Account details for identification and management
  • • Interaction and recommendation history stored securely
  • • Support communications kept for reference
  • • Relevant billing and transaction records
  • • Preference records for permitted communications

Retention periods may vary by data type and legal requirement.

International Data Transfers

We operate primarily in South Africa but may transfer your data internationally, ensuring compliance with protection standards and law.

  • • Hosting on secure international servers if required
  • • Compliance with national and cross-border protections
  • • Use of contractual clauses to enforce standards
  • • User consent obtained for data movements

Cookie Usage Practices

Cookies are used for security, functional, and analytical purposes, enhancing your experience while respecting privacy settings and legal requirements.

Types Of Cookies Used

  • • Ensure site functionality and user authentication
  • • Collect analytics to improve site performance
  • • Remember your preferences for enhanced use
  • • Support features such as language settings

You can manage cookie settings anytime in your browser or site preferences.

Policy Changes and Updates

We update this policy as required to reflect changes to law or our practices. Check the last update date to stay informed.

  • • Notice on website for key changes
  • • Email notifications for material updates
  • • In-app notifications as appropriate
  • • Permanent archive of prior versions available

Continued service use means acceptance of revised terms.

Contacting Our Privacy Team

For privacy-related questions, contact us via the details provided on this website.

Solarivaxeno

377 Rivonia Boulevard, Rivonia, Johannesburg 2128 South Africa

Phone: +27(46)6654040

Email: content@solarivaxeno.sbs

Privacy Policy updated January 30, 2026

Effective January 30, 2026